Policies and FAQ
Please take a few minutes to read the rules below. These simple guidelines help keep the space magical and ready for every guest.
Cancellation and refunds
- Full refund if you cancel at least 30 days before check-in.
- 50% refund if you cancel 15 to 29 days before check-in.
- Pet fees are non-refundable if your pet does not arrive.
For cancellations less than 15 days before check-in, see the terms shown when you book, or email info@monarchsroost.com. Reservations are made on our booking page, and the terms shown at checkout for your reservation apply.
House rules
General
- Respect the Roost. We have poured our hearts into a warm, welcoming getaway, so please treat it with care and do not move furniture.
- Registered guests only. No parties and no unregistered visitors.
- No smoking or vaping indoors, including cannabis.
- Quiet hours are 10 PM to 7 AM.
- Pets: pick up after your dog and dispose of waste properly. Dogs only, up to 2. No pets in the hot tub.
- Social media is encouraged. Tag us on Instagram @MonarchsRoost.
Damage and cleanliness
- Accidents happen. If something breaks, let us know so we can make it right quickly.
- Toilets: flush only toilet paper. No wipes or feminine products.
- Kitchen sink: no grease or coffee grounds down the drain.
- Our housekeeping team handles standard cleaning and laundry.
Indoor fireplace
- Open the flue before lighting.
- No flammable liquids.
- No food or s'mores in the fireplace. Save the marshmallows for the fire pit.
- Firewood is not provided. Buy it locally at Betty's Country Store or a roadside firewood stand.
Hot tub
- It is preheated and ready. Adjust the temperature or jets about 30 minutes before use.
- Keep the cover on when not in use.
- No glass. Use the plasticware provided outdoors.
- Dry off with the beach towels provided before going inside.
- Supervise children. No pets in the tub.
- Do not sit or stand on the lid.
Fire pit, string lights and grill
- Fire pit: remove the cover and open the propane tank (under the black dome). Press and hold the knob to On, then press the igniter and give it a few seconds. After use, turn everything off and let it cool before covering. Spare propane is by the grill.
- String lights: use the extension cord provided to power them.
- Grill: propane is provided. Turn it off after use, scrape it with the brush provided, and let it cool before covering.
Sauna
- Controls are to the left as you enter.
- Temperature 120 to 140°F. Maximum 30 minutes per session.
- No food or drink inside.
- It shuts off automatically when the timer ends.
Game room
- Please do not move the pool table, and do not sit or stand on it. No wall or ceiling damage.
- Arcade games are free to use. No food or drinks on them.
- A poker set is on the game room table.
Trash and wildlife
- Bag trash and place it in the outdoor cans in the bear-proof enclosure by the driveway. Always secure the bear straps. Pickup is Monday morning.
- You will likely see deer in the front yard at dusk. Bears live in the area: never leave food or trash outside, never feed wildlife, and keep a safe distance, especially from cubs.
The cabin is in the mountains, so occasional weather-related power or internet interruptions can happen. If we hear about an outage, we will tell you as quickly as we can. Thank you for embracing the mountain-cabin experience.
Frequently asked questions
When are check-in and check-out?
Check-in is 4:00 PM and check-out is 10:00 AM.
How does check-in work?
Self check-in with a keypad, so you can arrive on your own schedule after check-in time.
How many people can stay?
Up to 14 guests across four bedrooms: three king bedrooms and a bunk room with two full-size bunk beds. There are 2.5 bathrooms.
Are pets welcome?
Dogs are welcome: up to 2 dogs, with a $50 pet fee per pet. No cats. Bowls and a bed are provided. Tell us about your dogs when you book.
How do I reach you?
Everything is handled online. Email info@monarchsroost.com and we will reply there.
How do I book direct?
Press Book Direct to choose your dates and check out on our secure booking page. Nothing is confirmed until you receive a confirmation email. Have a question first? Send us a message on the home page.
Where is the cabin?
664 Monroe Ridge Rd, Sautee Nacoochee, GA 30571, in the hills near Helen.
What is the cancellation policy?
Full refund if you cancel at least 30 days before check-in. 50% refund if you cancel 15 to 29 days before check-in. Pet fees are non-refundable if your pet does not arrive. For cancellations less than 15 days before check-in, see the terms shown when you book or email us.
What are the quiet hours?
Quiet hours are 10 PM to 7 AM. Sound travels in the mountains, so please help keep the peace for neighbors and wildlife.
Can we have a party or extra visitors?
No. Registered guests only. Parties and unregistered visitors are not allowed.
Is smoking allowed?
No smoking or vaping indoors, including cannabis. Please see the house rules for details.
Is firewood provided?
No. You can buy firewood locally at Betty's Country Store in Helen or at roadside firewood stands.
Where is the closest grocery store?
Betty's Country Store in Helen, about 10 minutes away. We suggest stocking the kitchen there on your way in.
Will my phone work at the cabin?
Cellular service is limited in the area, so download your directions before you leave. The cabin has high-speed Wi-Fi.
Are there bears?
Bears live in the area, and deer often visit the front yard at dusk. Never leave food or trash outside, never feed wildlife, and keep a safe distance, especially from cubs.
How does trash work?
Bag it and put it in the outdoor cans in the bear-proof enclosure by the driveway, and always secure the bear straps. Trash pickup is Monday morning.
Is propane provided?
Yes, for the grill. Spare propane for the fire pit is kept by the grill.
What if the power or internet goes out?
The cabin is in the mountains, so weather can occasionally cause power or internet interruptions. If we hear about an outage, we will tell you as quickly as we can.
More questions? Email info@monarchsroost.com.